I often go to the library here in Vallejo, which doesn’t use Mozilla. Instead, they use Internet Explorer, despite all the little warnings about how big a piece of junk it is.
So, I want to check my GMail account using Internet Explorer. According to GMail’s own site, IE5.5+ is supported.
According to IE6, GMail is broken.
I figured, okay, I might as well tell Google about it. This IS a beta-test service, right? So I went looking for an e-mail address to say to Google, “Hey, you’ve got a bug here.” Just being the good little tech that most of the invites have gone to.
Except there doesn’t seem to be an e-mail address for them… no way, in fact, to contact GMail’s developers or tech support if anything is wrong. GMail doesn’t appear on any of Google’s About pages, so that’s a dead end too.
If you can’t give feedback during a beta-test, what’s the point of the beta-test?!? I’m not as upset about not being able to access GMail from IE (like they claimed I could) as I am about not having a way to really beta-test this thing.
Is it beta-testing, or marketing disguised as beta-testing?
I dearly hope Google is beta-testing the service as they claimed, and that they are looking for feedback. Maybe one of them will stumble across this blog entry (and if any of you have contacts @ Google, please point them to this!), and let us developers, hackers, techs and people testing their system tell them what we think they can improve! I would not be writing this blog entry if I could contact them directly.